| Why Choose RAC? |
1 May 2007 |
- Roadside assistance anywhere in the UK, 24 hours a day, 365 days a year.
- More Patrols per Member means RAC find you and fix you fast.
- RAC aims to reach you in 40 minutes.
- More night Patrols than ever before.
- RAC can pinpoint you from your mobile phone signal – even if you don’t know where you are.
- Special software starts diagnosing your problem the moment you call.
- Once fixed, RAC can follow you for a while to make sure everything’s OK.
- You’re covered as a driver or passenger in any vehicle.
- 10% no-call out discount avalible on Solution 1 to 4.
- Buy now, start later – postdate your RAC membership for up to 3 months if you’ve already got cover with someone else.
- Vehicle-based cover is also available.
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| Customer Reviews |
1 May 2007 |
- “I originally took out RAC cover back in September in 1999; the reason for this was that my car was getting fairly old and not as reliable as it once was…Since then I have continued to renew my breakdown cover with them year after year. One of the main reasons for this is that the way I see things is that if it aint broke don’t try to fix it. This applies to my breakdown cover; I have never once had a problem in 6 years so why change breakdown companies.
Over the course of the past 6 years I have had to call on the RAC about 7 or 8 times I suppose, every time they could not have been more helpful. The first time was with a dead battery which died just after I had bought a take away to take home, so that got eaten in the car. They were there within half an hour and got the car started straight away.
The second time was where I realised how helpful they could be. One morning my car would not start, so I called the RAC and within 45 minutes they were there. It turned out to be a faulty alternator. Which I now know what that is! Turns out I should have noticed the fault previously as the battery light had been staying on longer than usual. But never mind I would never have made a mechanic anyway.
When they turned up and realised what the problem was the member of the RAC team made loads of phone calls to try to find the exact part to fit my car. He was having no joy and at one point it looked like it could be a few days before my car would be up and running. But no, the RAC man was determined to find the part. Of he went in his van and drove around every single local garage he could find to find this part. He was gone an hour and half.
But yes, he came back with the part we needed. Within a few minutes he had the part fitted and my car started. Because this was covered by my call out all I had to pay was parts, all of the time and labour costs were included as part of my RAC cover. I could not have been more pleased about the service.
The rest of my call outs with them were for punctured tyres. It seems like a either went through of stage of being unlucky or had upset someone who was puncturing my tyres. I went though about 6 tyres in 6 months! The problem was that I had not had the car long and did not have the correct accessory to fit the nuts on the alloy wheels. This is why I had to get the RAC out every time. The good thing was is that they did not mind at all, and every time I had a different person turn up but every time were there within an hour, very polite and could not have been more helpful each time.
As you can see I cannot fault the service of the RAC and would recommend them to anyone looking for breakdown cover or other service that they offer. I have tried them for insurance quotes and although they provide an excellent level of cover they were not as cheap as Direct Line etc.”
- “I've just been reading some other people's opinions but unlike them i'm not going to list how the RAC has helped me on every callout. This is mainly because in one year I had around thirty. It is for this reason I can only praise their service.
Firstly, before you get annoyed at me for wasting valuable callouts and see me as the person that slows down the service calling out for things like petrol refills, it has actually just been very bad luck with the last 2 cars i've had and being a member of RAC has been a lifesaver.
It cost me and 2 other people (with two other cars) in my family £144 for a year, this was even after taking into account the previous call outs i had the year before and included their roadside repair and recovery service.
In almost all cases they came to the scene of the breakdown within 45 minutes and in all cases either solved the problem on the roadside (such as a radiator problem), or towed it to the nearest garage or to my home.
Getting through on the phone line is normally not a problem. They provide a freephone number, and generally pick up the phone within a minute.
Their staff or garages working for them have always been very helpful, friendly and understanding. This is probably helped by their customer feedback programme, in which they give you a form to complete on the level of service you received after they have finished any work/breakdown.
In conclusion, I have tried other minor breakdown companies, and although i have yet to try AA or Green Flag, their prices, especially for a 19 year old are good enough to keep me as a customer for next year.”
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